March 26-28, 2024    

Cause Mapping Root Cause Analysis for Facilitators + Documentation Workshop 

Course Overview 

The first two days is foundational Cause Mapping for Facilitators workshop delivering content, providing examples, and working through exercises — both individual and group — and practicing the skills and tools.  Day 1 focuses on the fundamental principles and concepts of the Cause Mapping approach reinforced with examples and exercises. Day 2 of the workshop begins to show how the approach applies to real world organization-specific problems. The final exercise of the day is applying the Cause Mapping method on organization-specific problems identified by workshop attendees. This RCA training course provides the ideal blend of theory & principles, examples & exercises, and organization-specific application. Day 3 provides hands-on instruction and practice using the Cause Mapping Root Cause Analysis Template in Microsoft Excel and exercises to practice conducting a complete investigation.

In this Cause Mapping Workshop, you will learn how to:

• Break down and analyze any problem within your organization

• Apply valuable communication skills and techniques in day-to-day problem solving

• Apply fundamental cause-and-effect relationship patterns to expand your solution set

• Identify the most effective solution(s) to a problem

• Avoid the 5 miscommunication traps that derail group problem-solving sessions

• Incorporate facilitation tips and strategies when leading a group problem-solving session

• Drive a “prevention” focus instead of “blame” focus during an investigation

• Efficiently organize and document a complete investigation within the Cause Mapping Template • Build a Cumulative Cause Map to share lessons learned across your organization

Who Should Attend?

The Cause Mapping for Facilitators + Documentation workshop will benefit anyone who wants to improve their problem-solving and problem communication skills AND wants to be able to quickly facilitate and document the details in Excel.

Registration Info

Provider:  Think Reliability

Date: March 26, 2024 through March 28, 2024

Time: 8:30 a.m. - 4:30 p.m. 

Length: 3 days

Platform: In-Person

Capacity: minimum of 15 attendees: maximum of 30 attendees 

Estimated Enrollment Fee

SCPPA MEMBER RATE (per attendee)

$660 - $1,260

(NOTE: the actual cost will be based on the final number of attendees and billed directly to the respective utilities. SCPPA Members do not need to make any payments online.)  


   (626) 793-9364 ext. 212